Shipping policy

Shipping Policy

Effective September 23, 2026. Revel Bright is operated by Centipede Holdings LLC, Utah, USA. Questions: support@revelbright.com.

Destinations and charges

We currently offer shipping to the United States, United Kingdom, Canada, Australia and European Union, subject to the destinations available at checkout. Standard US shipping is free. International shipping and applicable taxes collected by us are shown before payment. Where customs duties or import taxes are not collected at checkout, the destination authority may charge them separately; contact us before ordering if you need clarification.

Boots: small-batch production

Shipping takes up to 30 calendar days from ordering due to small-batch production. This is the production and dispatch window. Transit after dispatch is additional and depends on the destination and carrier. Please do not rely on arrival for a particular event unless we have expressly agreed to that delivery date.

Other products

Unless the product page specifies a different timeframe, orders are normally processed within 1–2 business days. Estimated transit is 7–18 business days after shipment. Business days exclude weekends and public holidays. These are estimates, not a waiver of your rights. The product-specific promise made at purchase takes precedence; we will not retroactively extend an earlier promise.

Tracking, delays and cancellation

We email tracking details when an order ships. Tracking may take time to update. If we cannot dispatch within the promised window, we will notify you, provide a revised estimate and explain your option to cancel for a prompt full refund. We will obtain agreement to a delay where required. If we do not obtain required consent, we will cancel and refund according to applicable law. You may also request cancellation for a full refund before shipment. Carrier or supplier delays do not remove our responsibilities to you.

Delivery problems

Check your address before ordering and contact us promptly about corrections. If a parcel is missing, damaged, misdelivered or marked delivered but not received, email your order number and details. We will investigate with the carrier and provide the remedy required by applicable law. Optional shipping protection is not necessary to receive remedies you are already entitled to. Risk of loss transfers only when permitted by applicable law; a tracking scan does not automatically extinguish a valid claim.

International consumer rights

Mandatory delivery deadlines, cancellation rights and remedies in your location remain available, including where goods are not delivered within an agreed period or any additional period required by law. Our Return and Refund Policy explains how to request help.